1. General Rule

• Once registration and payment are confirmed, fee is non-refundable, except under certain conditions.

2. Refundable Circumstances

• Duplicate payment.
• If the exam is cancelled/postponed by the Organizer and cannot be rescheduled.

3. Refund Process

• To request a refund, please contact our support team within 7 days of the transaction. Refunds will be processed within 14 business days.

4. Refund Methods

• Refunds will be issued to the original payment method. For bank transfers, please allow 5-7 business days for the refund to reflect in your account.

5. Partial Refunds

• In some cases, only partial refunds are granted for services that have been partially used or accessed.

6. No Refund Scenarios

• After deadline.
• After exam has taken place.
• If certificate issued or results published.

7. Cancellation by Organizer

• If organizer cancels or changes format, students will be notified.